Information We Collect

We collect information that you provide directly to us, including when you create an account, use our services, or contact us for support. This may include your name, email address, phone number, business information, client and service data, and payment information when you subscribe.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions. We use your data to power scheduling, invoicing, client management, and route planning within your account.

Third-Party Services

TankHub uses the following third-party services. Each has its own privacy policy; we recommend reviewing them.

• Supabase – Authentication, database, and file storage. Data is stored in secure, tenant-scoped databases. See Supabase Privacy.
• Stripe – Payment processing for subscriptions and billing. We do not store your full card number. See Stripe Privacy.
• Google Maps – Maps and location features (e.g. client locations, routes). Use is subject to Google Privacy Policy.
• Sentry – Error and performance monitoring so we can fix issues. See Sentry Privacy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to your data is restricted by account and role, and we use industry-standard practices for authentication and storage.

Account and data deletion (TankHub)

You can request permanent deletion of your TankHub account and all associated data at any time.

How to request deletion

1. Send an email to support@tankhub.net from the email address linked to your TankHub account.
2. Use the subject line Account deletion request (or similar) so we can process it quickly.
3. We will confirm receipt and complete the deletion within a reasonable period (typically within 30 days). We will email you when the deletion is done.

What we delete

When we delete your account, we permanently remove:

• Your authentication record (login identity)
• Your company/tenant and all data tied to it: clients, service logs, schedules, invoices, zones, contact logs, tech notes, notifications, and settings
• Any membership linking you to other companies (if you leave a shared company, only your membership is removed; the company and its data remain for other members)

What we keep

We do not retain your personal or app data after deletion. Backups may hold deleted data for a short retention period (e.g. up to 30 days) before being purged; we do not use backup data for any purpose other than disaster recovery.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@tankhub.net.