Question 1

What is TankHub?

Accepted Answer

TankHub is an all-in-one CRM built by aquarium service pros for recurring, location-based work. The same workflows fit any field team that books repeat visits—pool, lawn, HVAC, cleaning, and more—with client management, routes, job tracking, invoicing, and scheduling in one mobile-first app.

Question 2

How does the free trial work?

Accepted Answer

You get a full 45-day free trial with access to all features. No credit card required to start. You can use the entire platform during your trial period to see if it works for your business.

Question 3

Do I need a credit card?

Accepted Answer

No credit card is required to start your free trial. You only need to provide payment information if you decide to subscribe after your trial ends.

Question 4

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your access will continue until the end of your current billing period.

Question 5

What features are included?

Accepted Answer

TankHub includes client management, service history tracking, job timer with profitability-per-client (see who earns you more per hour on the same fee), revenue & reports page, calculator (measure tanks, water change volume, saved to each client), team management for owners, time log, smart scheduling, invoicing, maps & route optimization, and notifications.

Question 6

Is my data secure?

Accepted Answer

Yes, we take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and your data is backed up regularly. We never share your data with third parties.

Question 7

Do you offer support?

Accepted Answer

Yes! We offer email support at support@tankhub.net and typically respond within 24 hours. TankHub is built by people who run service routes, so we understand your business and can provide relevant support.

Question 8

Is TankHub only for aquarium businesses?

Accepted Answer

No. TankHub was created by aquarium maintenance professionals who needed better tools in the field—but scheduling, routes, clients, and invoicing work the same way for any trade that runs repeat visits on-site: pools, lawns, HVAC, cleaning, and similar routine service businesses.

Question 9

Can I import my existing data?

Accepted Answer

Yes. The easiest way to add clients is to pick them from your device contacts. You can also import clients and service logs via CSV—we provide templates to help you map your data. For larger lists or trickier exports, email support@tankhub.net and we can walk you through it; once you are subscribed we can often handle more of the migration for you.